At Money Advice Expert each of our customers is important to us, and we believe you have the right to a fair, swift and courteous service at all times. In the event that you do wish to make a complaint, please write to:
Money Advice Expert Ltd
Money Advice Expert Complaints Procedure
1. We will acknowledge your complaint within 5 working days of receipt of your complaint.
2. We will investigate your complaint and endeavour to send a final response to you within 4 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time we will send you an update.
3. We will endeavour to send a final response to you within 8 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time frame, we will write to you explaining why and advise you when you can expect a final response.
4. If more than 8 weeks from the date of your complaint has passed and you haven’t received a final response, or you are dissatisfied with the final response you have received (at any stage of the process) you can submit a complaint through the Insolvency Practitioners Complaints Gateway which is run by the Insolvency Service.
For England and Wales cases the Gateway is located at:
For Northern Ireland cases the Gateway is located at:
Alternatively you may write to: IP Complaints, Insolvency Service, 3rd Floor, 1 City Walk, Leeds, LS11 9DA or by calling the Insolvency Service Enquiry Line on 0300 678 0015.